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Privacy Policy

Last updated 12 November 2026

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This policy explains how Top Notch Global Solutions Ltd, trading as Top Notch Designs (“we”, “us”), looks after personal information. We are a company registered in England and Wales (company number 15793683) with our registered office at 28 Woodleigh, Churchfields, London E18 2RF. We are the data controller for the information described here.

1. Information we collect

From you. When you contact us or place an order we collect your name, business name, email address, phone number, delivery and invoicing address, the artwork, logos and files you send us, and details of your orders and messages. We do not take card payments on this website.

Automatically. This website is delivered through Cloudflare, which processes technical data such as your IP address and browser details in order to deliver the site and keep it secure. We do not run advertising or analytics trackers on the website.

From public business sources. To offer our services to other businesses we may use business contact details (for example a company email address, job title and company name) that are published on company websites, trade directories or professional profiles.

2. Why we use it and our legal basis

  • To provide the services you ask for, handle orders, revisions and delivery (contract).
  • To invoice, keep accounts and meet tax and legal duties (legal obligation).
  • To answer enquiries and keep in touch about your orders (legitimate interests, and steps before a contract).
  • To send business-to-business emails about our services to people at companies that may find them useful (legitimate interests). Every email includes a simple way to opt out.
  • To keep our systems secure and prevent misuse (legitimate interests).

3. If we emailed you and you did not expect it

We may have found your business email address on a public source such as your company website. We only contact business addresses about services relevant to your business. To stop receiving emails from us, reply with “unsubscribe” or email hello@topnotchdesigns360.com. We will stop promptly and keep only your address on a suppression list so that we do not contact you again. You can also ask us where we found your details.

4. Who we share information with

We do not sell personal information. We share what is needed with:

  • our team members and contractors who work on your files and orders;
  • production and delivery partners who make and ship physical items such as custom patches, and couriers;
  • service providers such as website hosting and security (Cloudflare), email, file storage and accounting software;
  • professional advisers, and public authorities where the law requires it.

5. Transfers outside the UK and Europe

Some of our team members and production partners are located outside the UK and the European Economic Area, which may include Pakistan. We share only the information needed for the work, and where the law requires it we use appropriate safeguards, such as written contracts with data protection terms or another transfer mechanism that the law permits. Contact us if you would like more detail.

6. How long we keep information

  • Enquiries that do not lead to an order: up to 12 months after the last contact.
  • Order records, invoices and accounting records: up to 6 years, as required for tax and company records.
  • Artwork and delivered files: normally up to 24 months after your last order, so that we can handle revisions and repeat orders, and then we delete or anonymise them.
  • Marketing opt-out list: kept for as long as needed to respect your request.

7. Your rights

Under UK GDPR, and under EU GDPR where it applies to you, you can ask us to give you a copy of your information, correct it, delete it, restrict or object to how we use it (including for marketing), and in some cases to move it to another provider. To use any of these rights, email hello@topnotchdesigns360.com. We will reply within one month.

If you are unhappy with how we handle your information you can complain to the UK Information Commissioner’s Office (ico.org.uk) or to your local data protection authority. We would appreciate the chance to put things right first.

8. Cookies

We do not set cookies ourselves and we do not use analytics or advertising trackers. Fonts and images on this website are served from our own site, not from third parties. Cloudflare may use strictly necessary technical data or cookies to deliver and protect the site. If we add analytics or other optional cookies in future we will update this page and ask for consent where the law requires it.

9. Security

We use reasonable technical and organisational measures to protect your information. No method of storing or sending information is completely secure, so please do not send sensitive personal data or payment card details by email.

10. Changes and contact

We may update this policy and will change the date at the top when we do. Questions about privacy: hello@topnotchdesigns360.com, or write to Top Notch Global Solutions Ltd, 28 Woodleigh, Churchfields, London E18 2RF.