Top Notch DesignsTop Notch DesignsBack to home

Legal

Terms and Conditions

Last updated 12 November 2026

Privacy PolicyTerms and ConditionsRefund and Revisions PolicyDisclaimer

These terms apply to all work we do for you. They are written for business customers. By sending us an order, or by accepting work from us, you agree to them.

1. Who we are

Top Notch Global Solutions Ltd, trading as Top Notch Designs, company number 15793683 (England and Wales), registered office 28 Woodleigh, Churchfields, London E18 2RF. Email hello@topnotchdesigns360.com.

2. Our services

We provide embroidery digitizing, vector artwork and custom patches. Turnaround times we give (for example 6 to 12 hours for standard digitizing, or about 3 to 5 working days plus delivery for patches) are estimates, not guarantees. Rush work is available on request.

3. Orders, quotes and prices

  • An order starts when we confirm it by email or begin work on it.
  • Prices on our website are per design and shown for your region. Advanced designs and custom patches are quoted before we start. Patch “from” prices apply to the quantities and sizes stated.
  • Prices are shown before any applicable taxes. If VAT or other taxes apply, they appear on your invoice.
  • For patches, delivery, import duties and local taxes are quoted separately.
  • If we spot a pricing mistake we will tell you before starting the work.

4. Free test

We offer a free test on one logo, one per business, for designs of reasonable complexity. We may decline a free test at our discretion.

5. Your artwork and responsibilities

  • You must have the right to use the artwork, logos and text you send us. You are responsible for any claim that your artwork infringes someone else’s rights.
  • Spelling, wording, colours and sizes come from the artwork and instructions you supply or approve. Please check them carefully.
  • Tell us your garment, fabric and machine make and model where relevant.
  • We recommend a sample stitch-out or print, checked carefully for spelling mistakes and colour errors, before production on every new design.
  • We are human and can make mistakes too, so please check every proof, file and sample before production. If an error is ours, we will correct it free of charge.

6. Proofs for custom patches

We send you a digital proof of your patch to approve before production starts. Once you approve the proof, production begins and changes are by agreement and may cost extra. Colours on screen are a guide and printed or stitched colours may vary slightly.

7. Revisions and refunds

Small revisions are free, as set out in our Refund and Revisions Policy, which forms part of these terms.

8. Invoicing and payment

  • Orders from the 1st to the last day of a month are invoiced on the 1st of the next month, and payment is due within 7 days of the invoice date.
  • Each order has a reference, for example CLIENTNAME-MMYYDD.
  • If an invoice is paid late, we may charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and we may pause new work until the account is up to date.
  • We may ask for payment in advance from new customers or for larger orders, including custom patches.

9. Delivery

Digital files are delivered by email or download link. Patches are shipped to the address you give us. Risk in physical goods passes to you on delivery. You are responsible for import duties, taxes and customs clearance in your country. We are not responsible for delays caused by couriers, customs or events outside our control.

10. Ownership of files and artwork

  • Your original logos and artwork remain yours.
  • When your invoice is paid in full, you may use the digitizing files and vector artwork we create for your own business and for your own customers’ orders. You may not resell the files as a stand-alone product.
  • We keep copies of working files so that we can handle revisions and repeat orders. We do not use your artwork or logos in our own marketing without your permission.

11. Confidentiality

We treat your artwork, orders and business information as confidential and use them only to do the work for you, including through the team members and partners described in our Privacy Policy.

12. Our responsibility to you

  • We will do the work with reasonable skill and care.
  • Our total liability for any order is limited to the amount we invoiced for that order.
  • We are not liable for indirect or consequential loss, loss of profit or business, or for the cost of garments, blanks, thread, machine time or other materials.
  • Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that the law does not allow us to limit.
  • Please also read our Disclaimer.

13. Events outside our control

We are not liable for failure or delay caused by events beyond our reasonable control, such as power or internet outages, courier or customs delays, supplier problems or illness. We will tell you promptly and do what we reasonably can to finish your order.

14. Changes to these terms

We may update these terms. The version on this page on the day you place an order applies to that order.

15. Governing law

These terms and any dispute about them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.